Orders: For in stock item orders, your credit card will only be charged when the order is shipped out.
For made upon order items, your credit card will be charged before we start production of that particular item.
Delivery/shipping: In stock items are shipped within 5 business days of purchase.
For items that are made upon order, please allow 2-4 weeks for them to be produced and shipped.
For urgent and express deliveries, please contact us at firstname.lastname@example.org.
We use USPS for shipping. (Delivery in 2-3 business days)
Small Flat Rate: $5.35
Medium Flat Rate: $11.35
Large Flat Rate: $15.45
Medium Tube (Fans): $10.00
Small Flat Rate: $16.95
Medium Flat Rate: $47.95
Large Flat Rate: $60.95
Medium Tube (Fans): $35.00
Sales Tax: Sales tax is only applied to purchases made within the state of Massachusetts. Tax calculations are based on state and county locations of the shipping address on your order.
If for any reason you are not satisfied with your purchase, we can offer an exchange or a refund of the original purchase
price - excluding all shipping costs.
** Refunds are only available for in stock items.
The items must be sent back within 10 days from the time of delivery and must be returned in the same quality as they
were received. Please allow us 5 business days from the time we receive the returned item to be given a refund.
Return merchandise to:
122 Sate street, 2nd FL,
Northampton, MA, 01060
Final Sale: All made upon order purchases are final sale!
Lost or Damaged Goods: We are not responsible for any lost or damaged goods incurred in the shipping process.
Changes/Cancellations: If for any reason you would like to cancel or modify your order, please email us and we will make every reasonable
effort to accommodate your request.
PLEASE NOTE: Only in stock orders may be canceled or modified before they are shipped out.
Made upon order items may not be canceled after the start of production.
For modifications, please email us at email@example.com.
Repair Policy: Due to the delicate nature of some of our pieces, we will make all reasonable efforts to repair an item!
For further details, please email us at firstname.lastname@example.org with your order # and repair request.
the purpose of securing your transaction.